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Error – G Suite SMTP

This topic contains 3 replies, has 2 voices, and was last updated by  Wiebren Dijkstra 5 months, 1 week ago.

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  • #8282811

    Wiebren Dijkstra
    Participant

    Hi there,

    Can someone help me out with connecting to Google G Suite?
    I’m getting this error using the right authorisation details.

    Error – G Suite SMTP : Could not connect to SMTP host smtp-relay.gmail.com.
    – Port 587 is blocked on your server by firewall. If it is contact your Hosting support and ask them to
    1. Open the Port 587
    2. Ensure that it can be listened to from the outside.

    I’m pretty sure our outgoing server is reachable from port 587.
    Any input is welcome!

  • #8282818

    Nguyen Tuan
    Keymaster

    Hi Wiebren

    I have double check on my dev site but don’t see that issue
    Can you give me access to your WP Dashboard and Ftp section so that i can detect the cause and fix for you

    If you like to set us up a wp-admin account and an ftp access account to the site files please post those in a Private Reply.

    [..] Private replies can only be seen by you the author and by us as administrators. As enhanced security we edit the private reply and remove the creds (even though they are private). When we have completed the task we don’t keep a record of the creds unless you ask us to.

    Please post:

    1. link to wp-admin login with username and password
    2. ftp hostname, username and password.

    To save time can you be sure that both sets of creds work and that we can access the site files with the ftp access and the plugins page and plugin dashboard.

    Regards,
    Nguyen

  • #8282819

    Nguyen Tuan
    Keymaster

    Hi Wiebren again

    I think you have some missed on your smtp replay configuration to it can send email, i have made video how to config and email can send

    Regards,
    Nguyen

  • #8282830

    Wiebren Dijkstra
    Participant

    I did the SMTP Relay configurisation, but I still got the message:

    Error – G Suite SMTP : Could not connect to SMTP host smtp-relay.gmail.com.
    – Port 25 is blocked on your server by firewall. If it is contact your Hosting support and ask them to
    1. Open the Port 25
    2. Ensure that it can be listened to from the outside.

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